To cancel your order, please notify Butter & Scotch by emailing info@butterandscotch.com at least 48 hours before the order is scheduled and we will issue a refund. Please note that we do not refund any cancellations made less than 48 hours in advance for any of our perishable items or custom items like our cake.
Delivery Orders
To cancel your order, please notify Butter & Scotch by emailing info@butterandscotch.com at least 48 hours before the order is scheduled and we will issue a refund. Please note that we do not refund any cancellations made less than 48 hours in advance for any of our perishable items or custom items like our cake.
We only attempt to deliver once so please make sure you or your recipient is home during the specified window AND answers the phone number provided to our delivery personnel.
If after 3 attempts of calling and recipient fails to answer, the driver will return the order to the bakery and further delivery arrangements will have to be made and paid for by customer placing the order to have a re-delivery.
Shipping Orders
Any changes or cancellations to shipping orders must be made 3 days in advance of the initially requested delivery date for any of our perishable items, especially cake. In the instance that you experience an issue with your order, please contact info@butterandscotch.com.
SHIPPING NOTICE: While UPS does everything they can to ensure packages arrive on time to their destinations, depending on holiday, weather and unprecedented shipping volume, especially for perishable goods, delays do happen. Butter & Scotch is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism, safety control, inaccurate shipping information, or the service policies of our carriers. Once an outgoing shipment has left our bakery we can no longer be responsible for any carrier related delays and are unable to offer refunds for delays or damaged items caused by shipping delays or mishandling.