Frequently Asked Questions

Are you open? 

We had to close our retail location at 818 Franklin ave due to the pandemic, but we are happy to still be able to sell our desserts online! We produce all of our cakes and cookies out of our sister location Love, Nelly in Ocean Hill, Brooklyn. If you have any questions or concerns you can give our customer service rep a call at 347-350-8899. 

How Do I Order a Cake?

All whole cake orders must be placed online. You can shop cakes here and chose pick up, delivery, or shipping at checkout. Cut off is at 5pm for next day orders. We do not take orders over the phone.

Cakes are available for walk ins at our sister location Love, Nelly at 53 Rockaway Ave. Give them a call at 347-240-6951 to make sure they have a whole cake before you make the trip over to Ocean Hill. 

Where Do You Deliver?

We deliver in Brooklyn and Manhattan on Wednesday, Friday, and Sunday for a flat fee of $15. You can browse our selection of whole cakes, pies, and treats here!

Do You Ship Nationwide?

YES! We ship Tuesday-Thursday for delivery Wednesday-Friday. Cakes are frozen for 48 hours before shipping and then packed with dry ice and shipped overnight to ensure they are as fresh as possible when they reach your door. 

What Is Your Best Seller?

Our Birthday Cake! Named the “Absolute Best Birthday in NYC” by New York Magazine, it’s three layers of rich dense vanilla cake with pink frosting and rainbow sprinkles.

 

Where Can I Get Your Cookbook?

You can get a signed copy of Butter & Scotch: Recipes from Brooklyn’s Favorite Bar and Bakery in-store or order it online!

Are You A Nut-Free Bakery?

No. We process nuts on our equipment.

Do You Have A Press Contact?

Press inquiries can be sent to info@butterandscotch.com

Can I Work For You?

We're always on the lookout for great people! Please email info@butterandscotch.com, if we're not hiring at the moment, we'll keep your resume on file.

Have a question you don't see the answer to? You can always chat us, just click the message bubble in the bottom left hand corner!