Frequently Asked Questions:

Are You Open? 

Sadly we had to close our physical retail location at 818 Franklin Ave due to the pandemic, but we are happy to still be able to sell our desserts online! We produce all of our cakes and cookies out of our sister location Love, Nelly in Ocean Hill, Brooklyn. If you have any questions or concerns you can email us at info@butterandscotch.com

Do You Deliver?

Yes! We offer delivery Friday, Saturday and Sunday to a majority of Brooklyn, Manhattan and Queens in partnership with The Driver's Co-Op. Unfortunately we can not accommodate same day deliveries and require 48 hours notice for all delivery orders. 

We apologize however we cannot guarantee an EXACT time of delivery, only windows specified in the checkout process. 

All of our deliveries must be physically handed off, so someone must be present to receive the delivery. If you have a doorman, please verify that they will accept your delivery if you are not there. If no one is available to receive the delivery, your order will be brought back to the bakery and a re-delivery fee may apply.

How Do I Order a Cake?

All whole cake orders must be placed online. You can shop cakes here and choose pick up at Love, Nelly or opt for local delivery or shipping at checkout.

Can I Get a Last Minute Cake for Today?

Yes! Limited cakes are available for walk-ins at our sister location Love, Nelly at 53 Rockaway Ave. Give them a call at 347-240-6951 to inquire about availability and make sure they have a whole cake before you make the trip over to Ocean Hill. 

Do You Ship Nationwide?

YES! We offer shipping for our 6" cakes, treats and merch. Please note that cakes must be frozen for 48 hours before shipping and are shipped overnight to ensure they are as fresh as possible when they reach your door. We ship our most perishable items (cakes and pies) overnight via UPS, all other items ship via UPS Ground for 1-2 day delivery. At this time we do not ship to Hawaii or Alaska.

What Is Your Best Seller?

Our Birthday Cake! Named the “Absolute Best Birthday in NYC” by New York Magazine, it’s three layers of rich, dense vanilla cake with pink vanilla frosting and custom rainbow sprinkles made just for us by Beautiful Briny Sea.

Where Can I Get Your Cookbook?

You can order Butter & Scotch: Recipes from Brooklyn’s Favorite Bar and Bakery online and turn your home into the bar and bakery of your dreams!

Dietary Restrictions and Allergies?

Our treats are made in a kitchen that processes nuts, soy and gluten. That said, if you have a severe allergy we recommend avoiding our product. 

Do You Have A Press Contact?

Press inquiries can be sent to info@butterandscotch.com

Can I Work For You?

We're always on the lookout for great people! Please email info@butterandscotch.com, if we're not hiring at the moment, we'll keep your resume on file.

Refund Policy:

Pick Up Orders

To cancel your order, please notify Butter & Scotch by emailing info@butterandscotch.com at least 48 hours before the order is scheduled and we will issue a refund. Please note that we do not refund any cancellations made less than 48 hours in advance for any of our perishable items or custom items like our cake.

Delivery Orders

To cancel your order, please notify Butter & Scotch by emailing info@butterandscotch.com at least 48 hours before the order is scheduled and we will issue a refund. Please note that we do not refund any cancellations made less than 48 hours in advance for any of our perishable items or custom items like our cake.

 We only attempt to deliver once so please make sure you or your recipient is home during the specified window AND answers the phone number provided to our delivery personnel. 

If after 3 attempts of calling and recipient fails to answer, the driver will return the order to the bakery and further delivery arrangements will have to be made and paid for by customer placing the order to have a re-delivery. 

Shipping Orders

Any changes or cancellations to shipping orders must be made 3 days in advance of the initially requested delivery date for any of our perishable items, especially cake. In the instance that you experience an issue with your order, please contact info@butterandscotch.com

SHIPPING NOTICE: While UPS does everything they can to ensure packages arrive on time to their destinations, depending on holiday, weather and unprecedented shipping volume, especially for perishable goods, delays do happen. Butter & Scotch is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism, safety control, inaccurate shipping information, or the service policies of our carriers. Once an outgoing shipment has left our bakery we can no longer be responsible for any carrier related delays and are unable to offer refunds for delays or damaged items caused by shipping delays or mishandling.