To cancel your order, please notify Butter & Scotch by emailing email@example.com at least 48 hours before the order is scheduled and we will issue a refund. Please note, we do not refund any cancellations made less than 48 hours in advance.
Any changes or cancellations to shipping orders must be made 3 days in advance of the initially requested delivery date. In the instance that you experience an issue with your order, please contact firstname.lastname@example.org.
SHIPPING NOTICE: While UPS does everything they can to ensure packages arrive on time to their destinations, depending on holiday, weather and unprecedented shipping volume, especially for perishable goods, delays do happen. Butter & Scotch is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism, safety control, inaccurate shipping information, or the service policies of our carriers. Once an outgoing shipment has left our bakery we can no longer be responsible for any carrier related delays and are unable to offer refunds for delays or damaged items caused by shipping delays or mishandling.