Everything you ever wanted to know about online ordering.


PICK UP

How do I order for pick up?

You can order online for next day pick up from our sister bakery Love, Nelly. All pick up orders require a 24 hour lead time.

Once you've added all your goodies, go to your cart and select "pick up" from the cute checkout widget. From there you can choose the date you want to pick up your order. Orders can be picked up anytime between 8am and 6pm Wednesday - Friday

Why wont the widget let me select the day I want?

Could be a couple reasons:

- All the order slots for that day are full.

- We're not open.

DELIVERY

What days do you deliver?

Wednesday, Friday, and Sunday from 12pm-6pm

Where do you deliver?

We currently delivery in Brooklyn and Manhattan to these zip codes:
11225, 11213, 11212, 11207, 11221, 11216, 11238, 11208, 11233, 11203, 11226, 11221, 11206, 11205, 11217, 11215, 11201, 11237,11218, 11219, 11220, 11232, 11211, 11222, 10005, 10271, 10280, 10006, 10279, 10282, 10278, 10038, 10002, 10013, 10012, 10009, 10003,10014

How do I order for delivery?

You can order sweets online for delivery. All delivery orders require a 24 hour lead time

Once you've added all your goodies, go to your cart and select "delivery" from the cute checkout widget. You must have a minimum order of $30 to be eligible for delivery.

From there enter your zip code to see if you're in our delivery zone. If you are within our zone you will be prompted to choose the date you want your delivery. The delivery window for all orders is between 12pm-6pm

Free Delivery on orders over $60

Why wont the widget let me select the day I want?

Could be a couple reasons:

- All the order slots for that day are full.

- We're not open.

- You haven't reached the order minimum of $30.

- Unfortunately you're not in our delivery zone.

How much does delivery cost?

All deliveries have a flat fee of $15.

If your order is over $60 one, that's awesome! and two, delivery is free.

Is there an order minimum?

Yep, you've got to have at least $30 worth of deliciousness in your cart.

Do you ship?

We can ship merch nationally. Shipping times are longer than usual due to the current circumstances, thanks for understanding!

We cannot ship treats, cakes, or alcohol.

WHOLE CAKES

How do I order a whole cake?

Whole cakes require a 24 hour lead time and all orders must be placed online. You can order whole cakes for pick up or delivery.

Can I customize my sprinkles?

Hell to the yes! We'll be rolling out some new sprinkle blends soon so stay tuned!

DESSERTS

Do you have any gluten free options?

Yup! Our indulgent, delightful, decadent triple chocolate brownies are gluten free! Also all the booze is also gluten free 😉

Do you have any vegan options?

Nope, butter is in our name after all!

ORDERS AND PAYMENTS

Can I change my order after it's placed?

We cannot change an order once it has been placed.

What is your refund policy?

If you're not happy we'll make it right!

Have a question you don't see the answer to? You can always chat us, just click the message bubble in the bottom left hand corner. Or shoot us an email and we'll get back to you ASAP!